The paper discusses the ownership and control structures of local public utilities by showing evidence from the Italian case. In this discussion, the focus is on three main aspects: the ownership structure, the board composition and independence, and citizens’ involvement (service charters)....

This paper studies the interaction of incentive pay and social distance in the dissemination of information.  We analyse theoretically as well as empirically the effect of incentive pay when agents have pro-social objectives, but also preferences over dealing with one social group relative to...

Research Highlights and Abstract: The role of the European Union (EU) in services liberalisation-and the impact thereof on the provision of services of general interest-has been highly contentious both globally and in the EU. Besides other policy issues, services liberalisation contributes to...

Purpose – The purpose of this paper is to analyze citizen satisfaction with public service delivery in the Sedibeng district municipality of South Africa. The municipality consists of three local municipalities, Lesedi, Emfuleni and Midvaal. Design/methodology/approach – The sampling...

Purpose – The purpose of this paper is to discuss citizen participation in public service delivery protests in the Sedibeng district municipality of South Africa. The municipality consists of three local municipalities: Lesedi, Emfuleni and Midvaal. Design/methodology/approach – A structured...