secondary research and on-line interviews with selected specialists on TIC quality. The analysis abroad comprised personal …The paper deals with quality management in the sector of Tourist Information Centres (TIC) in the Czech Republic and … the development of the quality management systems in the sector as part of the national quality management system in …

the issue of case production. Case studies can be employed not only for teaching but for research purposes as well. Case … study methodology assists solving various research problems in social sciences. This paper provides discussion about steps …, limitations and creative approaches, which are associated with writing both teaching and research cases. Through an ongoing …