The paper deals with quality management in the sector of Tourist Information Centres (TIC) in the Czech Republic and the development of the quality management systems in the sector as part of the national quality management system in tourism. Since the TICs perform a prominent role in...

Entrepreneurs have been exposed to continually increasing competitive pressures. Hence, a process of continuous improvement is to be an inherent part of firm management. In case this process shall be implemented on a broad basis with the aim to maintain and increase firm competitiveness, then...