Palatková, Monika - In: Acta Oeconomica Pragensia 2011 (2011) 4, pp. 39-54
tourism. Since the TICs perform a prominent role in destination marketing management, the quality of their services seems to …The paper deals with quality management in the sector of Tourist Information Centres (TIC) in the Czech Republic and … the development of the quality management systems in the sector as part of the national quality management system in …