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The paper deals with quality management in the sector of Tourist Information Centres (TIC) in the Czech Republic and … the development of the quality management systems in the sector as part of the national quality management system in … tourism. Since the TICs perform a prominent role in destination marketing management, the quality of their services seems to …
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The paper is dealing with the problem of so called "municipal" firms. I define them as the firms, which are based on commercial law but are owned by municipalities. The municipal firms are often used for providing services in the Czech Republic. However, this type of firm is connected with a lot...
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