Hartmann, Philip; Laroque, Christoph - In: Business Logistics in Modern Management 11 (2011), pp. 239-258
includes 3 steps: 1) process documentation, 2) process analysis and 3) process evaluation. Step 1 describes the documentation … of a selected logistic process and ensures, that the requirements and conditions for the next steps are met. This also … includes the development of a process model. Process analysis aims at the elaboration of indicators, their measurement points …