Barouch, Gilles; Kleinhans, Stéphane - In: International Journal of Quality and Service Sciences 7 (2015) 2/3, pp. 201-216
Purpose – This paper aims at summing up the main criticisms concerning quality management (QM) in order to address them through objective arguments or extant research. Since its diffusion in the Occident in the 70s, QM gained as much approvals as criticisms. Therefore, with 40 years distance,...