Continuous improvement is used to enhance productivity and customer value. However, throughout the years, its efficacy dwindled. Thus, a hybrid methodology known as Lean Six Sigma was developed. It combines Lean and Six Sigma in a continuous improvement effort to address most challenges...

This study aims to research the impact of impersonal and interpersonal trust on communication among virtual teams. A multi-method case study was conducted, with data provided by 94 organisation members in a global telecommunication company with a long history of virtual ways of working. The case...

This research establishes the relationship(s) that shared leadership has with two performance metrics in Six Sigma healthcare teams: the perceived effectiveness of a team completing assigned project deliverables and satisfying customer requirements. Another primary goal is to comprehend...

Purpose – The purpose of this paper is to examine the sensemaking processes leading to project managers' responses to an unexpected event in an international project setting. High uncertainty and unexpected events are prevalent in international projects conducted in challenging and complex...

Purpose – While earlier literature has focused on the management tactics of unexpected events, this paper employs an inter‐organizational network perspective to the study of unexpected events in international projects. The paper aims to illustrate how a focal project's local stakeholder...

Purpose – The establishment of legitimacy is one of the critical issues faced by international projects that involve a host of stakeholders and are implemented in challenging institutional environments. The purpose of this paper is to examine the establishment of legitimacy and factors that...