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Service recovery on stage : effects of social media recovery on virtually present others
Hogreve, Jens; Bilstein, Nicola; Hörner, Kathrin Brigitte - In: Journal of service research 22 (2019) 4, pp. 421-439
Persistent link: https://www.econbiz.de/10012128049
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Causality in social media recovery
Hörner, Kathrin Brigitte - 2018
Persistent link: https://www.econbiz.de/10011945957
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At America's service : how corporations can revolutionize the way they treat their customers
Albrecht, Karl - 1988
Persistent link: https://www.econbiz.de/10000749141
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Successful management by objectives : an action manual
Albrecht, Karl - 1978
Persistent link: https://www.econbiz.de/10000589321
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Stress and the manager : making it work for you
Albrecht, Karl - 1979
Persistent link: https://www.econbiz.de/10000589323
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Organization development : a total systems approach to positive change in any business organization
Albrecht, Karl - 1983
Persistent link: https://www.econbiz.de/10000589330
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The power of minds at work : organizational intelligence in action
Albrecht, Karl - 2003
Persistent link: https://www.econbiz.de/10001665239
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The power of minds at work : organizational intelligence in action
Albrecht, Karl - 2003
Persistent link: https://www.econbiz.de/10004755246
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Corporate radar : tracking the forces that are shaping your business
Albrecht, Karl - 2000
Persistent link: https://www.econbiz.de/10004580355
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Service America! : doing business in the new economy
Albrecht, Karl; Zemke, Ron - 1985
Persistent link: https://www.econbiz.de/10000692928