The management of shop floor behavior plays a critical role for the success of operational improvement programs, which rely on the workers that perform the direct value creation tasks. But what precisely should managers do to influence that behavior constructively? In the corresponding stream of...

1. Introduction -- Part I: The Basics of Global Manufacturing Management -- 2. The St.Gallen Management Model for International Manufacturing Networks -- 3. Operational Excellence: The St.Gallen Model for Holistic Optimization -- Part II Managing Manufacturing Site & Network Optimization -- 4....