Process Management -- Reading and assessment instructions -- Contents -- Introduction -- Purpose of the book -- What does self-assessment mean for an organisation? -- What can you gain? -- The Business Excellence Framework -- Assessment criteria and sub-criteria -- Assessment instructions -- You...

Managing Processes in your Professional Service Enterprise -- Reading and assessment instructions -- Contents -- Introduction -- What does self-assessment mean for an organization? -- What can you gain? -- Assessment criteria -- Assessment instructions -- You can learn from those who have better...

Process Management Exellence Criteria -- Reading and assessment instructions -- Contents -- Introduction -- Purpose of the book -- What does self-assessment mean for an organization? -- What can you gain? -- The Malcolm Baldrige Performance Excellence Framework -- Assessment criteria and...

Managing Processes in your Professional Service Enterprise -- Reading and assessment instructions -- Contents -- Principle of the Book -- What does Self-assessment Mean for an Organization? -- What Can You Gain? -- The Malcolm Baldrige Performance Excellence Framework -- Assessment instructions...

Process Management Exellence Criteria -- Reading and assessment instructions -- Contents -- Introduction -- Purpose of the book -- What does self-assessment mean for an organisation? -- What can you gain? -- Fundamental Concepts of Excellence - 2013 -- Assessment criteria and sub-criteria --...