This paper studies the effect of external managerial social networks on strategic flexibility and organizational learning, considering three groups of analysis (Non-QM, ISO and TQM firms). At the present, there is a wide variety of alternatives for managing quality in organizations, such as ISO...

Purpose: Once operational benefits of Six Sigma are well recognized in literature, this research advances the strategic advantages of this initiative. Thus, this paper analyses how dynamic capabilities (DCs) mediates the relationship between Six Sigma implementation and organizational...