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Implementing Six Sigma for improving business processes at an automotive bank
Johannsen, Florian; Leist, Susanne; Zellner, Gregor - 2010
Persistent link: https://www.econbiz.de/10008654353
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A Six Sigma approach for integrated solutions
Johannsen, Florian; Leist, Susanne - In: Managing service quality : MSQ ; an international journal 19 (2009) 5, pp. 558-580
Persistent link: https://www.econbiz.de/10009525067
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Six sigma as a business process management method in services : analysis of the key application problems
Johannsen, Florian; Leist, Susanne; Zellner, Gregor - In: Information systems and e-business management : ISeB 9 (2011) 3, pp. 307-332
Persistent link: https://www.econbiz.de/10009273453