This paper proposes an approach for evaluating the relationship witha customer, leading to the creation of a Customer Intimacy Grade (CIG), acrossmultiple levels of granularity: employee, team, business unit and wholeorganization. Our approach focuses on B2B service organizations whichprovide...

Despite the attention that strategic change as a topic of research has received, there remainconsiderable difficulties in conceptualizing the actual sources of strategic change. Using theconcept of strategic episodes, this paper develops an endogenous theory of change, where thesources of change...

In this paper Luhmanns concept of autopoietic social systems will be explained. Redaktion EconBiz]

This paper explores the form and function of organisational interactions from the perspective of Luhmanns Theory of Social Systems.