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Logistics services : theoretical and empirical findings on quality perceptions
Kersten, Wolfgang; Koch, Jan - In: Global logistics management : sustainability, quality, risks, (pp. 239-258). 2008
Persistent link: https://www.econbiz.de/10003754500
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The effect of quality management on the service quality and business success of logistics service providers
Kersten, Wolfgang; Koch, Jan - In: International journal of quality & reliability management 27 (2010) 2, pp. 185-200
Persistent link: https://www.econbiz.de/10003968918