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~language:"eng"
~person:"Le Nguyen Hau"
~subject:"Betriebliche Wertschöpfung"
~subject:"Online-Marketing"
~subject:"Services"
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Betriebliche Wertschöpfung
Online-Marketing
Services
Customer integration
8
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8
Dienstleistungsqualität
7
Service quality
7
Beziehungsmarketing
5
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Value creation
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Value co-creation
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Consumer behaviour
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Customer co-created value
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Customer engagement
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Customer operant resources
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Le Nguyen Hau
Hajli, Nick
11
Edvardsson, Bo
8
Grönroos, Christian
8
Polese, Francesco
8
Ramaswamy, Venkatram
8
Bonamigo, Andrei
7
Brodie, Roderick J.
7
Helkkula, Anu
7
Rahman, Zillur
7
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7
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6
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6
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Roy, Sanjit
6
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6
Shamim, Amjad
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Vargo, Stephen L.
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Babu, Mujahid Mohiuddin
5
Carlson, Jamie
5
Cova, Bernard
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Dey, Bidit Lal
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Hughes, Tim
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Jaakkola, Elina
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Kaufmann, Hans Rüdiger
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Kristensson, Per
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Mele, Cristina
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Parida, Vinit
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Shin, Hakseung
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Thaichon, Park
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Tronvoll, Bård
5
Woratschek, Herbert
5
Ahn, Jiseon
4
Akaka, Melissa Archpru
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Alexander, Matthew
4
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Service business
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Journal of economic development
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The role of customer operant resources in health care value creation
Le Nguyen Hau
- In:
Service business
13
(
2019
)
3
,
pp. 457-478
Persistent link: https://www.econbiz.de/10012124352
Saved in:
2
The role of service encounter interaction behavior in activating customer participation and co-creating value in the health care service
Le Nguyen Hau
;
Pham Ngoc Tram Anh
;
Pham Ngoc Thuy
;
Tran …
- In:
Journal of economic development
23
(
2016
)
2
,
pp. 100-119
Persistent link: https://www.econbiz.de/10011647701
Saved in:
3
Customer participation to co-create value in human transformative services : a study of higher education and health care services
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
10
(
2016
)
3
,
pp. 603-628
Persistent link: https://www.econbiz.de/10011722401
Saved in:
4
Transforming customer brand engagement to co-creation value through participation energy and effort
Mai Thi My‑Quyen
;
Le Nguyen Hau
- In:
Service business
15
(
2021
)
3
,
pp. 493-514
Persistent link: https://www.econbiz.de/10012620105
Saved in:
5
The effects of interaction behaviors of service frontliners on customer participation in the value co-creation : a study of health care service
Le Nguyen Hau
;
Pham Ngoc Tram Anh
;
Pham Ngoc Thuy
- In:
Service business
11
(
2017
)
2
,
pp. 253-277
Persistent link: https://www.econbiz.de/10011732272
Saved in:
6
The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation : a dyadic approach
Nguyen Hong Phuoc
;
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
16
(
2022
)
1
,
pp. 159-186
Persistent link: https://www.econbiz.de/10013172571
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