Many modern organizations can be seen as network organizations. Their participantsare individuals as well as organizations, they cooperate in distributed teams.Especially in knowledge-intensive domains (service engineering, consulting, etc.)project teams form with participants from very...

In this contribution we discuss possible approaches to exploring new directions in support for knowledgemanagement with computers. We consider networked computers in their role as communication media, andlook at three perspectives on communication support for knowledge management: communication...

CSCL at the workplace is subject to the special characteristics of a situation where learning is not the primary taskof the learners. The gap between the goal to work efficiently and the need to increase qualification and skills is evenwider in organizations which operate in knowledge-intensive...

The „OlViO“ project1 deals with knowledge management and e-learning asintegral parts of organizational learning in virtual organizations. Some of theproblems encountered in classical organizations become even harder in virtualorganizations because their members are distributed and cooperate...

The Answer Garden supports knowledge sharing in two intertwined ways: by making relevant information retrievable and by mediating access to people with knowledge. We present a case study in which the Answer Garden approach was applied to encourage knowledge sharing in maintenance engineering of...

Knowledge is an important resource in economy these days. It is typically distributed among different actors and embodied in various artefacts (cf. Saloman 1993; Hutchins 1995; Ackerman and Halverson 1998). So, on the level of national economies as well as on the level of an individual organizations, it...

I received a masters degree in Computer Science at the University of Kaiserslautern, Germany, specializing in Database Systems and Artificial Intelligence. Becoming more and more interested into the interplay between social systems and software systems, I decided to work in much more...

One of the most revolutionary aspects of the internet is that everyone1 can be a sender and airher views world-wide. The opportunity to communicate asynchronously with othersindependent of time and place makes the medium most attractive. Our vision is to use thatoption to enable every interested...

Intro -- Contents -- Preface -- Acknowledgments -- I - Overview and Background -- 1 - Why Organizations Don't ''Know What They Know'': Cognitive and Motivational Factors Affecting the Transfer of Expertise -- 2 - A Critical Evaluation of Knowledge Management Practices -- 3 - Coming to the...