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Big data for big insights : investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews
Liu, Yong; Teichert, Thorsten; Rossi, Matti; Li, Hongxiu; … - In: Tourism management : research, policies, practice 59 (2017), pp. 554-563
Persistent link: https://www.econbiz.de/10011643325
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Evolving customer expectations of hospitality services : differences in attribute effects on satisfaction and re-patronage
Hu, Feng; Teichert, Thorsten; Liu, Yong; Li, Hongxiu; … - In: Tourism management : research, policies, practice 74 (2019), pp. 345-357
Persistent link: https://www.econbiz.de/10012128673