. Trade associations and firms emerged as the central actors driving industry development, with the state playing an … development and the role of the state in other successful developmental models. A key reason why industry, rather than the state …, assumed a leadership role in development is based upon the interactive nature of services themselves, which requires closer …

The level of development of continuous improvement (CI) across all aspects of a firm?s operations provides a … examines the responses of firms using CI, taking into account the stage of development that the firm had reached in their … firms were in the early stages of development of CI, using it primarily in the manufacturing function at the operational …