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A reliable and valid measurement scale for the perceived service quality of banks

Bahia, Kamilia; Nantel, Jacques - In: International Journal of Bank Marketing 18 (2000) 2, pp. 84-91

Describes a study performed in Canada to develop a reliable and valid scale for the measurement of the perceived service quality of bank services. A sample of retail banking customers was questioned. The proposed scale is called banking service quality (BSQ) and comprises 31 items which span six...

Persistent link: https://www.econbiz.de/10014759707

Procedural justice criteria in salary determination

Cloutier, Julie; Vilhuber, Lars - In: Journal of Managerial Psychology 23 (2008) 6, pp. 713-740

selection, training, and perception of decision makers. Originality/value – The paper identifies the standards of procedural … conceptualization, which helps to better understand the psychological process underlying the perception of procedural justice. The …

Persistent link: https://www.econbiz.de/10014888062

Eyes on the Prize

Pullen, William - In: International Journal of Public Sector Management 7 (1994) 1, pp. 5-14

Agencies are small public organizations that can be managed strategically to achieve a legislated goal. Develops a framework that can help them do this by working with their five key relationships: the Minister and Government, the Minister′s department, central control agencies, the agency′s...

Persistent link: https://www.econbiz.de/10014799256

The relationship between work‐role characteristics and intercultural transitional adjustment domain patterns among a sample of US and Canadian expatriates on assignment in Ireland...

Morley, Michael J.; Flynn, Mary - In: Cross Cultural Management: An International Journal 10 (2003) 3, pp. 42-57

Borrowing from earlier contributions in the cross‐cultural management and international human resource management literatures, firstly we conceptualise expatriate adjustment as a multifaceted construct encompassing work, general, interaction and overall adjustment and then we examine the...

Persistent link: https://www.econbiz.de/10014692488

The image of the library through the eyes of immigrant and migrant readers

Dali, Keren - In: Journal of Documentation 77 (2021) 5, pp. 1073-1095

Purpose Drawing on the survey of Spanish-speaking immigrant and migrant readers in Canada and the US, this study pursues three goals: (1) examine the image of the library held by these readers and trace the change of this image after the international migration; (2) use the study findings to...

Persistent link: https://www.econbiz.de/10014855503

Barriers to Successful Health Information Exchange Systems in Canada and the USA: A Systematic Review

Almoaber, Basmah; Amyot, Daniel - In: International Journal of Healthcare Information Systems … 12 (2017) 1, pp. 44-63

the USA. Method: A systematic literature review was conducted to examine English-language studies that identified barriers … to HIE in Canada and the USA between 1995 and 2016. Electronic databases, backward searching and expert consultations … these countries. Privacy concerns and a lack of stakeholder buy-in are recurring barriers over time in the USA. Low adoption …

Persistent link: https://www.econbiz.de/10012045202

A Research into Industrial Relations Considerations under NAFTA

Allen, Ronald S. - In: Cross Cultural Management: An International Journal 1 (1994) 2, pp. 29-33

difficulties of cultural variations of the USA, Canada and Mexico under the North American Free Trade Agreement (NAFTA). The key …

Persistent link: https://www.econbiz.de/10014692943

The high‐potential fast‐flying achiever: themes from the English language literature 1976‐1995

Altman, Yochanan - In: Career Development International 2 (1997) 7, pp. 324-330

‐1995). Ideas, examples and experiences reported are (in descending order of emphasis) from the USA, the UK and Canada; with a token …

Persistent link: https://www.econbiz.de/10014693778

The Importance of Product Country of Origin

Okechuku, Chike - In: European Journal of Marketing 28 (1994) 4, pp. 5-19

Uses conjoint analysis to investigate the relative importance of the country of origin of a product to consumers in the United States, Canada, Germany and The Netherlands. It was found that the country of origin of a product was one of the two or three most important attributes in preference...

Persistent link: https://www.econbiz.de/10014723082

An Empirical Investigation of the Differences between Initiating and Continuing Exporters

Tansu Barker, A.; Kaynak, Erdener - In: European Journal of Marketing 26 (1992) 3, pp. 27-36

Examines the characteristics of small and medium‐sized initiating and continuing exporting firms from Saskatchewan, Canada. As the US is the major trading partner of Canada and most of the initial export activities of Canadian firms are destined for the US markets, the Free Trade Agreement...

Persistent link: https://www.econbiz.de/10014724761