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~language:"eng"
~subject:"Dienstleistungsqualität"
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Service recovery on stage : effects of social media recovery on virtually present others
Hogreve, Jens
;
Bilstein, Nicola
;
Hörner, Kathrin Brigitte
- In:
Journal of service research
22
(
2019
)
4
,
pp. 421-439
Persistent link: https://www.econbiz.de/10012128049
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Causality in social media recovery
Hörner, Kathrin Brigitte
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2018
Persistent link: https://www.econbiz.de/10011945957
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