Support of processes by appropriate Information and Communication Technology (ICT) is a key requisite to persist in an environment characterised by high specialisation and cooperative service production – also in the public sector. This paper describes a method for pattern-based semantic...

Modern enterprises face the challenge to survive in an ever changing envi-ronment. One commonly accepted means to address this challenge and further enhance survivability is enterprise architecture (EA) management, which provides a holistic model-based approach to business/IT alignment. Thereby,...

The volatility and fierce competition of the business environment in the 21st century has forced enterprises to constantly review and change their structure, hierarchy, command, control and management styles. The pentatomic organization enterprise architecture offers a non-conventional approach...

Purpose – The aim of this case study-based paper is to study the application of Six Sigma, a breakthrough improvement strategy in the field of cell site construction of a telecom company.Design/methodology/approach – This research provides action research of a Six Sigma project using DMAIC...

Process-based thinking commonly focuses on enhancing the efficiency of processes, while it is often criticized for not paying enough attention to the customer. This paper argues that customer complaint information can be used as a basis for customer-focused process improvement. Thus, it is not...

Akintola Akintoye, Professor of Construction Economics and Management, Dean of School of Built and Natural Environment, University of Central Lancashire, UK; Joint Editor of Journal of Financial Management of Property and Construction, Joint Coordinator of CIB TG72: Public Private Partnerships...