"The widespread belief that tech-savvy, educated millennials are well positioned to handle the challenges of the fourth industrial revolution is misleading. It does not fully grasp the reality of a flux society, where relevant technological skills and knowledge are continuously changing: no one...

Our paper is based on the qualitative content analysis (Gläser/Laudel 2010) of expert interviews with IT managers in German speaking countries. Drawing also from organisational development processes we have been carrying out, we analyse how the tension between the service function of IT as...