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Towards an operational definition of services
Téboul, James
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Malleret, Véronique
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1986
Persistent link: https://www.econbiz.de/10000718743
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De-industrialize service for quality
Téboul, James
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1988
Persistent link: https://www.econbiz.de/10011877890
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Managing quality dynamics
Téboul, James
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1991
Persistent link: https://www.econbiz.de/10013474730
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