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Stress on the ward : an empirical study of the nonlinear relationship between organizational workload and service quality

Kuntz, Ludwig; Mennicken, Roman; Scholtes, Stefan - 2011

context of hospital survival rates. We further discuss the implications for hospital capacity planning and the wider … implications for service operations management. -- Service quality ; service outcomes ; organizational workload ; hospital capacity …

Persistent link: https://www.econbiz.de/10009580291

Trade union strategies against healthcare marketization : opportunity structures and local-level determinants

Auffenberg, Jennie - 2021

Persistent link: https://www.econbiz.de/10013176352

Trade union strategies and healthcare marketization : opportunity structures and local-level determinants

Auffenberg, Jennie - 2022

' working conditions. Based on a comparison of England and Germany, along with an in-depth case study looking at New York, USA …

Persistent link: https://www.econbiz.de/10012496984

Professional association group mentoring for allied health professionals

Coppin, Rosalie; Fisher, Greg - In: Qualitative research in organizations and management : … 11 (2016) 1, pp. 2-21

Persistent link: https://www.econbiz.de/10011564026

Soft skill competency and employees' capacity as the intervening factors between training effectiveness and health workers' performance

Tamsah, Hasmin; Ilyas, Gunawan Bata; Nurung, Jumiaty; … - In: Cogent business & management 10 (2023) 1, pp. 1-19

This study aimed to determine the role of soft skill competency (SSC) and employees' capacity (EC) in mediating the effect of training effectiveness (TE) on health workers' performance (HWP). A quantitative approach was conducted by using the Structural Equation Modeling (SEM)-Amos version 23...

Persistent link: https://www.econbiz.de/10014480313