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Quality : from customer needs to customer satisfaction

Bergman, Bo; Klefsjö, Bengt - 2010 - Ed. 3:5

Persistent link: https://www.econbiz.de/10009361901

Creating social change in a municipality using a Total Quality Management approach

Bergvall-Kåreborn, Birgitta; Bergquist, Bjarne; … - In: Total quality management & business excellence : an … 20 (2009) 11/12, pp. 1375-1393

Persistent link: https://www.econbiz.de/10003925355

How to create a successful workplace: the co-workers' opinion of "Sweden's best workplace"

Wreder, Åsa; Klefsjö, Bengt - In: International journal of management practice : IJMP 2 (2006/07) 4, pp. 345-367

Persistent link: https://www.econbiz.de/10003446120

Sustaining quality management implementation in small organisations - experiences from quality award recipients

Hansson, Jonas; Klefsjö, Bengt - In: International journal of management practice : IJMP 3 (2008/09) 1, pp. 31-50

Persistent link: https://www.econbiz.de/10003631065

How to create a successful workplace: the co-workers' opinion of "Sweden's best workplace"

Wreder, Åsa; Klefsjö, Bengt - In: International journal of management practice : IJMP 2 (2006/07) 4, pp. 345-367

Persistent link: https://www.econbiz.de/10009858420

Sustaining quality management implementation in small organisations - experiences from quality award recipients

Hansson, Jonas; Klefsjö, Bengt - In: International journal of management practice : IJMP 3 (2008/09) 1, pp. 31-50

Persistent link: https://www.econbiz.de/10009858429

Problems and promises of innovation: why healthcare needs to rethink its love/hate relationship with the new

Dixon-Woods, Mary; Amalberti, Rene; Goodman, Steve; … - 2011

Innovation is often regarded as uniformly positive. This paper shows that the role of innovation in quality improvement is more complicated. The authors identify three known paradoxes of innovation in healthcare. First, some innovations diffuse rapidly, yet are of unproven value or limited...

Persistent link: https://www.econbiz.de/10009474875

The quality dilemma : combining development and stability

Fundin, Anders; Bergman, Bo; Elg, Mattias - In: Innovative quality improvement in operations : …, (pp. 9-33). 2017

Persistent link: https://www.econbiz.de/10011706136

Exploring the use of the Lexis diagram for monitoring lead times in health care : the illustrative case of an outpatient referral process

Santos, Marco; Chakhunashvili, Alexander; Plantin, Anders; … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 876-888

Persistent link: https://www.econbiz.de/10010393802

Managing ideas for the development of new products

Nilsson, Lars; Elg, Mattias; Bergman, Bo - In: International journal of technology management : IJTM 24 (2002) 5/6, pp. 498-513

Persistent link: https://www.econbiz.de/10001708365