Both quality management and the use of information technology have been widely researched over recent years. However, there has been no well‐founded empirical research on the two together – on how IT can support quality management practices. This paper presents a research instrument to be...

The strategic moves made by Fisons from the start of the company through to the present are charted. The significant events and strategic moves for the period up to 1980 are chronicled first, followed by events during the two subsequent periods, the crisis years 1980–1983 and the years...