Susie Jolly in conversation with three activists whose work relates to sexuality, Henry Armas (GRUPAL, The Working Group for Participation, Peru), Pinar Ilkkaracan (Women for Women's Human Rights, Turkey), Veronica Magar (CARE, Asia Region) explores the links between sexual rights and...

Acknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and...