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Visualizing and testing service concepts

Burger, Thomas; Kim, Kwang-jae; Meiren, Thomas - In: Proceedings / First International Symposium on Services …, (pp. 149-159). 2009

Persistent link: https://www.econbiz.de/10003862599

Service Engineering : a transdisciplinary approach in service research

Spath, Dieter; Ganz, Walter; Meiren, Thomas; … - In: Services science : fundamentals, challenges and future …, (pp. 41-53). 2007

Persistent link: https://www.econbiz.de/10003604916

Service engineering: state of the art and future trends

Fähnrich, Klaus-Peter; Meiren, Thomas - In: Advances in services innovations, (pp. 3-16). 2007

Persistent link: https://www.econbiz.de/10003387933

Testing of service concepts

Meiren, Thomas; Burger, Thomas - In: The service industries journal 30 (2010) 3/4, pp. 621-632

Persistent link: https://www.econbiz.de/10003980769

Having a strategy for new service development : does it really matter?

Edvardsson, Bo; Meiren, Thomas; Schäfer, Adrienne; … - In: Journal of service management 24 (2013) 1, pp. 25-44

Persistent link: https://www.econbiz.de/10009728604

Does one size fit all? : new service development across different types of services

Jaakkola, Elina; Meiren, Thomas; Witell, Lars; … - In: Journal of service management 28 (2017) 2, pp. 329-347

Persistent link: https://www.econbiz.de/10011704067

Having a strategy for new service development – does it really matter?

Edvardsson, Bo; Meiren, Thomas; Schäfer, Adrienne; … - In: Journal of Service Management 24 (2013) 1, pp. 25-44

Purpose – The aim of this study is to investigate the role of key strategic factors in new service development (NSD). In particular, the role of service development strategy, a formalised development process, integrated development teams and customer co‐creation were investigated and the...

Persistent link: https://www.econbiz.de/10014894446

Does one size fit all? New service development across different types of services

Jaakkola, Elina; Meiren, Thomas; Witell, Lars; … - In: Journal of Service Management 28 (2017) 2, pp. 329-347

Purpose The extant new service development (NSD) literature tends to assume that the key practices for NSD identified in one context apply for all services, and has failed to sufficiently consider differences in NSD between service types. The purpose of this paper is to explore the nature of NSD...

Persistent link: https://www.econbiz.de/10014894825