Purpose – The purpose of this paper is to provide an analysis of the changes that have occurred in Quality Management to demonstrate that a generational change has occurred. It then seeks to establish a firm theoretical basis for the identified change. Design/methodology/approach – The paper...

Purpose – This paper seeks to analyse the nature of the communication process involving stakeholders in a working relationship with organisations. While most research has been undertaken to identify who or what these stakeholders are and what the patterns of relationships look like, very...

This contribution outlines the development of quality theory through various stages to the point where it now recognises the impact of external groups and individuals on the output of quality products and services. In particular, it articulates how the developments in stakeholder theory have...

The U.S. Department of Defense (DoD) has faced numerous challenges within the realm of Geospatial Information Systems and Science in fostering a Common Operational Picture suitable to homeland defense and security. This paper details the challenges and successes since September 11th, 2001 to...