A partir d'une étude de cas portant sur la mise en œuvre d'un projet de service à la RATP, la Bus Attitude, visant à mettre en place une véritable relation de service à bord des bus parisiens, nous cherchons à interroger les difficultés d'opérationnalisation rencontrées par...

The paper advances a certain view on the relationship between moral standards and social order. Referring to the case of fraud in bus public transportation systems, it first reviews research works attending the issue (of fraud and more generally of deviance) with a moral insight. The review...

The topic addressed in this paper is that of the relationship between knowledge and organizations. Referring simultaneously to a research work about fraud by a transportation system, and to a management research tradition, the author accounts for the direct (knowledge production) and indirect...