With the successes of the widely accepted first volume (Successes and Pitfalls of IT Management) and the second volume (Organizational Achievement and Failure in Information Technology Management) of this series comes the third volume, Pitfalls and Triumphs of Information Technology Management....

In this study we develop a Decision Support System tool to monitor and understand the characteristics of emergency departments of NSW Hospitals management systems in detail to find cost effective solutions to service quality improvements. In the past researchers have used statistical,...