//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~language:"eng"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Erfolg im Kundendienst : Gespr...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer service
2,255
Kundenservice
2,255
Ratgeber
1,396
Dienstleistungsqualität
1,058
Service quality
1,055
Beziehungsmarketing
946
Relationship marketing
935
Kundenzufriedenheit
934
Customer satisfaction
930
Konsumentenverhalten
711
Consumer behaviour
709
Beschwerdemanagement
319
Complaint management
319
Management
292
USA
248
Dienstleistungssektor
241
Service industry
235
United States
216
Unternehmen
207
Kundendienst
193
Emotion
181
Dienstleistung
140
Einzelhandel
137
Electronic Commerce
137
Marketing
134
Retail trade
131
Arbeitsverhalten
118
Online retailing
118
Online-Handel
118
Work behaviour
117
Vortragstechnik
114
Services
112
Public speaking skills
110
E-commerce
108
Qualitätsmanagement
95
Salespeople
93
Verkaufspersonal
93
Unternehmensgründung
92
Theorie
90
Arbeitszufriedenheit
89
more ...
less ...
Online availability
All
Undetermined
865
Free
299
Type of publication
All
Book / Working Paper
2,107
Article
1,842
Journal
5
Type of publication (narrower categories)
All
Article in journal
1,670
Aufsatz in Zeitschrift
1,670
Aufsatz im Buch
159
Book section
159
Bibliographie
97
Graue Literatur
91
Non-commercial literature
91
Working Paper
71
Arbeitspapier
65
Hochschulschrift
65
Ratgeber
42
Guidebook
39
Case study
36
Fallstudie
36
Thesis
34
Collection of articles of several authors
33
Sammelwerk
33
Lehrbuch
25
Textbook
24
Aufsatzsammlung
15
Collection of articles written by one author
14
Sammlung
14
Conference paper
6
Konferenzbeitrag
6
Konferenzschrift
6
Dissertation u.a. Prüfungsschriften
4
Handbook
4
Handbuch
4
Reprint
4
Conference proceedings
3
Accompanied by computer file
2
Bibliografie
2
Elektronischer Datenträger als Beilage
2
Fallstudiensammlung
2
Glossar enthalten
2
Glossary included
2
Interview
2
Systematic review
2
Übersichtsarbeit
2
Amtsdruckschrift
1
more ...
less ...
Language
All
English
German
2,712
Undetermined
1,533
French
40
Finnish
1
Icelandic
1
Multiple languages
1
Dutch
1
Spanish
1
Swedish
1
Chinese
1
more ...
less ...
Author
All
Ash, Eve
20
Quarry, Peter
20
Barrow, Colin
10
Gustafsson, Anders
10
Mattila, Anna S.
10
Wirtz, Jochen
10
Edvardsson, Bo
9
Van Vaerenbergh, Yves
9
Kumar, Anuj
8
Barnes, Donald C.
7
McColl-Kennedy, Janet R.
7
Miao, Li
7
Netessine, Serguei
7
Sharma, Piyush
7
Shin, Hyunju
7
Sirianni, Nancy J.
7
Söderlund, Magnus
7
Walsh, Gianfranco
7
Weinstein, Art
7
Beatty, Sharon E.
6
Bowen, David E.
6
Collier, Joel E.
6
Cook, Sarah
6
Ellinger, Alexander E.
6
Gremler, Dwayne D.
6
Groth, Markus
6
Gruber, Thorsten
6
Lucas, Robert W.
6
Medler-Liraz, Hana
6
Reuvid, Jonathan
6
Ruyter, Ko de
6
Bell, Chip R.
5
Berry, Leonard L.
5
Brady, Michael K.
5
Dagger, Tracey S.
5
Grewal, Dhruv
5
Hall, Richard
5
Harris, Elaine K.
5
Hinson, Robert
5
Hyken, Shep
5
more ...
less ...
Institution
All
Harvard Graduate School of Business Administration
6
Centre for Cooperation with the Economies in Transition
4
National Bureau of Economic Research
4
IGI Global
3
Springer Fachmedien Wiesbaden
3
AMACOM
2
BoardSource
2
Chartered Association of Certified Accountants
2
Europäische Kommission
2
Institute of Leadership and Management <London>
2
OECD
2
RWTH Aachen
2
St. Galler Business School
2
Verlag Dr. Kovač
2
Ashurst <London>
1
Association of Chartered Certified Accountants
1
Bank Austria Creditanstalt <Wien>
1
Business School <Durham>
1
Canadian Securities Institute <Toronto>
1
Catalyst
1
Centre for Co-operation with Non-Members
1
Chartered Institute of Bankers <London>
1
Chartered Institute of Marketing
1
Confederation of Britisch Industry
1
Conference Board
1
Construction Industry Board <London> / Working Group <1>
1
Culinary Institute of America <Hyde Park, NY; Saint Helena, Calif.>
1
Deutscher Industrie- und Handelstag
1
Deutschland / Bundesministerium für Verkehr, Bau- und Wohnungswesen
1
ESCP-EAP European School of Management
1
Eastman Kodak Company
1
Eberhard Karls Universität Tübingen
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Ethical Company Organisation <London>
1
Europäische Kommission / Amt für Zusammenarbeit EuropeAid
1
Europäische Kommission / Generaldirektion Energie und Verkehr
1
Europäische Kommission / Generaldirektion Handel
1
Europäische Kommission / Generaldirektion Industrie
1
Europäische Kommission / Referat Forschung in den Wirtschafts-, Sozial- und Humanwissenschaften - Vorausplanung
1
more ...
less ...
Published in...
All
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
62
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
28
International journal of contemporary hospitality management
23
Psychology & marketing
21
Services marketing quarterly
20
International journal of services and operations management
19
Journal of retailing
18
Journal of service theory and practice
18
Journal of hospitality marketing & management
17
Managing service quality : MSQ ; an international journal
17
Journal of the Academy of Marketing Science
15
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
International journal of quality and service sciences
13
Harvard business review : HBR
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of production economics
12
SpringerLink / Bücher
12
Tourism management : research, policies, practice
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
International journal of business and economics
10
International journal of consumer studies
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
The journal of business & industrial marketing
10
European journal of operational research : EJOR
9
European research studies
9
International journal of quality & reliability management
9
International journal of services, economics and management
9
Journal of travel and tourism marketing
9
more ...
less ...
Source
All
ECONIS (ZBW)
2,412
USB Cologne (EcoSocSci)
1,530
EconStor
6
USB Cologne (business full texts)
3
OLC EcoSci
3
Showing
1
-
10
of
3,954
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Essential study and employment skills for business and management students
Gallagher, Kevin
-
2016
-
Third edition
Persistent link: https://www.econbiz.de/10011565530
Saved in:
2
By the numbers : using facts and figures to get your projects, plans, and ideas approved
MacLeary, Joseph Webb
(
contributor
)
-
2000
Persistent link: https://www.econbiz.de/10004595847
Saved in:
3
On track : taking meetings from good to great
Bendaly, Leslie
-
2002
Persistent link: https://www.econbiz.de/10004713814
Saved in:
4
Delivering customer service : a practical guide to managing successful customer relationships
Payne, Sheila
-
1999
-
2. ed
Persistent link: https://www.econbiz.de/10004139413
Saved in:
5
The managing customer service pocketbook
Cross, Andy
-
2008
Persistent link: https://www.econbiz.de/10004942346
Saved in:
6
Building a customer service culture : the seven service elements of customer success
Martinez, Mario
;
Hobbi, Bob
-
2008
Persistent link: https://www.econbiz.de/10004921435
Saved in:
7
101 activities for delivering knock your socks off service
Thomas, Ann
;
Applegate, Jill
-
2009
Persistent link: https://www.econbiz.de/10004940630
Saved in:
8
Flip the funnel : how to use existing customers to gain new ones
Jaffe, Joseph
-
2010
Persistent link: https://www.econbiz.de/10004951798
Saved in:
9
Our trip around the world : the oriental expedition of Beka Records in 1905 - 1906 : [Skizzen von der grossen Beka-Aufnahme-Expedition]
Gronow, Pekka
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011335046
Saved in:
10
Corporate and business law : for exams in december 2006 and june 2007 ; success CD
2006
Persistent link: https://www.econbiz.de/10004839011
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->