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Customer relationship manageme...
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Relationship marketing
20,266
Beziehungsmarketing
20,259
Consumer behaviour
8,481
Konsumentenverhalten
8,481
Kundenzufriedenheit
5,105
Customer satisfaction
5,104
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3,663
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3,662
Brand management
2,421
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2,421
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1,899
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1,899
Markenimage
1,833
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1,832
Lieferantenmanagement
1,780
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1,780
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1,509
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1,508
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1,500
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1,497
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1,419
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1,392
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1,338
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1,335
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1,320
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1,316
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1,265
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1,187
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996
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991
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943
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941
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883
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Kumar, V.
78
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55
Han, Heesup
54
Hollebeek, Linda D.
52
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40
Mattila, Anna S.
38
Gil Saura, Irene
37
Homburg, Christian
34
Smith, Alan D.
33
Svensson, Göran
32
Thaichon, Park
32
Van den Poel, Dirk
32
Grönroos, Christian
31
Prentice, Catherine
31
Mittal, Vikas
30
Sheth, Jagdish N.
30
Loureiro, Sandra Maria Correia
29
Grewal, Dhruv
28
Neslin, Scott A.
28
Quach, Sara
27
Aksoy, Lerzan
26
Agnihotri, Raj
25
Ruyter, Ko de
25
Vrontis, Demetris
25
Heinonen, Kristina
24
Hyun, Sunghyup Sean
24
Karjaluoto, Heikki
24
Klaus, Philipp
24
Lemon, Katherine N.
24
Rather, Raouf Ahmad
24
Bang, Nguyen
23
Gustafsson, Anders
23
Payne, Adrian
23
Reinartz, Werner J.
23
Brodie, Roderick J.
22
Bruhn, Manfred
22
Eggert, Andreas
21
Sesé, F. Javier
21
So, Kevin Kam Fung
21
Wieseke, Jan
21
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IGI Global
17
National Bureau of Economic Research
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American Marketing Association
10
Springer Fachmedien Wiesbaden
8
Harvard Graduate School of Business Administration
6
AMACOM
5
Edward Elgar Publishing
5
Information Resources Management Association
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
Erasmus Research Institute of Management
3
NetLibrary, Inc
3
Springer International Publishing
3
USA / General Accounting Office
3
Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
European Health Care Conference <2, 2011, Hamburg>
2
Friedrich-Schiller-Universität Jena
2
Gottfried Wilhelm Leibniz Universität Hannover
2
Great Britain / Customs Establishment
2
IMP Group
2
INSEAD
2
Institute of Leadership and Management <London>
2
International Conference on Relationship Marketing <9, 2009, Berlin>
2
KMU Verlag HSG
2
Karlsruher Institut für Technologie
2
Logos Verlag Berlin
2
REFSQ <16, 2010, Essen>
2
RWTH Aachen
2
Svenska Handelshögskolan <Helsinki>
2
The Wharton Financial Institutions Center
2
Universität Duisburg-Essen / Institut für Informatik und Wirtschaftsinformatik
2
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2
Universität Mannheim
2
Walter de Gruyter GmbH & Co. KG
2
World Trade Organization
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
AMA Summer Academic Conference <2018, Boston, Mass.>
1
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
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Journal of business research : JBR
653
Journal of retailing and consumer services
583
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
188
Journal of the Academy of Marketing Science
173
Journal of strategic marketing
170
International journal of electronic customer relationship management : IJECRM
143
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Journal of retailing
108
Psychology & marketing
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Marketing intelligence & planning
106
Cogent business & management
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
102
European journal of marketing : EJM
98
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
83
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
SpringerLink / Bücher
77
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
The international review of retail, distribution and consumer research
74
Journal of financial services marketing : JFSM
70
Business horizons
69
European journal of operational research : EJOR
69
International journal of retail & distribution management
68
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ECONIS (ZBW)
20,640
USB Cologne (EcoSocSci)
328
USB Cologne (business full texts)
6
BASE
2
EconStor
1
Showing
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1
The firm and worker loyalty
Eaton, Jonathan
-
1988
Persistent link: https://www.econbiz.de/10000770683
Saved in:
2
Handbuch Kundenbindungsmanagement : Grundlagen, Konzepte, Erfahrungen
Bruhn, Manfred
(
ed.
);
Homburg, Christian
(
contributor
)
-
1999
-
2., aktualisierte und erw. Aufl
Persistent link: https://www.econbiz.de/10000680959
Saved in:
3
Handbuch Kundenbindungsmanagement : Grundlagen - Konzepte - Erfahrungen
Bruhn, Manfred
(
ed.
);
Homburg, Christian
(
contributor
)
-
1998
Persistent link: https://www.econbiz.de/10000656362
Saved in:
4
Angewandtes Kundenbindungs-Management
Bergmann, Katja
-
1998
Persistent link: https://www.econbiz.de/10000643834
Saved in:
5
Loyalty in America
Schaar, John H.
-
1957
Persistent link: https://www.econbiz.de/10000566812
Saved in:
6
Mobile support in customer loyalty management : an architectural framework
Zeidler, Christian
-
2009
-
1. ed.
Persistent link: https://www.econbiz.de/10003775340
Saved in:
7
A technique that links investor loyalty to customer loyalty : the emerging reality for financial markets
Cassar, Alexander
;
Diegelmann, Michael
- In:
Handbuch Investor Relations
,
(pp. 631-642)
.
2004
Persistent link: https://www.econbiz.de/10002506339
Saved in:
8
Predicting market success : new ways to measure customer loyalty and engage customers with your brand
Passikoff, Robert
-
2006
Persistent link: https://www.econbiz.de/10003321111
Saved in:
9
Join the conversation : how to engage marketing-weary consumers with the power of community, dialogue, and partnership
Jaffe, Joseph
-
2007
Persistent link: https://www.econbiz.de/10003449455
Saved in:
10
An analysis of operations-oriented drivers of customer loyalty for two service channels
Prud'homme, Andrea M.
;
Boyer, Kenneth K.
;
Hult, G. Tomas M.
- In:
Direct marketing : an international journal
1
(
2007
)
2
,
pp. 78-101
Persistent link: https://www.econbiz.de/10003936938
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