As business processes are crucial success factors for companies, software-based Business Process Management (BPM) is becoming more and more important. In this area SAP, the market leader for enterprise application software, has already gathered substantial experience. For the characterization,...

Management of Process Excellence: What Is It and Why Do you Need It? -- Innovation: An Important Goal of MPE -- Information Technology Enabling Process Execution with MPE -- Business Process Change Management for MPE -- Business Process Governance for MPE -- Reference Models to Empower MPE --...

Management of process excellence : what is it and why do you need it? -- Innovation : an important goal of MPE -- Information technology enabling process execution with MPE -- Business process change management for MPE -- Business process governance for MPE -- Reference models to empower MPE --...

Chapter 1: Signs, patterns and systems -- Chapter 2: What is Design? -- Chapter 3: Designing Organization -- Chapter 4: Projects of Design -- Chapter 5: Investigating domains of organization -- Chapter 6: Engaging with problem situations -- Chapter 7: Making sense of business activity -- Chapter...