"In a unique historical phenomenon of demographics , a large cohort of post-war Baby Boomers is retiring as a new cadre of younger workers, the twenty-somethings referred to as 'Gen Y' or Millennials, are being recruited to replace them. This workforce of the future comes with their own set of...

Preface -- Introduction -- The new organizational triangle : internal communications, employee engagement and hr -- Culture shock : corporate culture does not exist -- Communicating through change, changing through -- Dialogue and the digital world -- Zone 1: intelligence : how organizations and...

pt. 1. What is employee engagement? issues, theories, models and measurement -- pt. 2. What influences employee engagement? key drivers, models and issues -- pt. 3. The dynamics and regulation of employee engagement : fluctuations, cycles, affect and flow -- pt. 4. Management and HR systems,...