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Kundenzufriedenheit : Beschwer...
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Kotler, Philip
121
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95
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57
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55
Han, Heesup
54
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51
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50
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43
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38
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37
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35
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34
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33
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33
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32
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31
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30
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29
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29
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29
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28
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28
Vrontis, Demetris
28
Aksoy, Lerzan
27
Edvardsson, Bo
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Quach, Sara
27
Woodside, Arch G.
27
Bang, Nguyen
26
Blythe, Jim
26
Chaffey, Dave
26
Lemon, Katherine N.
26
Agnihotri, Raj
25
Hyun, Sunghyup Sean
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Springer International Publishing
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Verlag Dr. Kovač
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International Federation for Information Processing
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Institut für Wirtschaftsinformatik <Bern>
3
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Journal of business research : JBR
682
Journal of retailing and consumer services
599
Industrial marketing management : the international journal for industrial and high-tech firms
431
International journal of hospitality management
310
The journal of services marketing
249
SpringerLink / Bücher
238
The service industries journal
200
The journal of business & industrial marketing
193
Journal of the Academy of Marketing Science
184
Journal of strategic marketing
174
International journal of electronic customer relationship management : IJECRM
145
Journal of service research : JSR
137
Journal of hospitality marketing & management
133
International journal of contemporary hospitality management
129
Journal of marketing
129
Journal of travel and tourism marketing
122
Journal of retailing
116
Journal of service management
116
Asia Pacific journal of marketing and logistics
113
The journal of product & brand management
113
Tourism management : research, policies, practice
113
Psychology & marketing
110
The journal of brand management : an international journal
110
Marketing intelligence & planning
107
European journal of marketing : EJM
106
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
105
Cogent business & management
104
Services marketing quarterly
98
Service business
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
89
Journal of marketing management : MM
87
The international journal of bank marketing : IJBM
86
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Springer eBook Collection
83
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
80
The international review of retail, distribution and consumer research
75
Business horizons
71
European journal of operational research : EJOR
71
International journal of internet marketing and advertising : IJIMA
71
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ECONIS (ZBW)
23,981
USB Cologne (EcoSocSci)
6,098
USB Cologne (business full texts)
33
OLC EcoSci
3
BASE
1
EconStor
1
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1
Kundenmanagement
Götz, Oliver
(
ed.
);
Jensen, Ove
(
contributor
); …
-
2011
Persistent link: https://www.econbiz.de/10009008795
Saved in:
2
Managing Negative Word-of-Mouth on Social Media Platforms : The Effect of Hotel Management Responses on Observers’ Purchase Intention
Nee, Ines
-
2016
Ines Nee makes important key contributions to service recovery research by analyzing the effect of management response content towards negative online customer reviews on the observer’s purchase intention. This study is the first to provide a conceptual basis of observers’ behavioral...
Persistent link: https://www.econbiz.de/10012397865
Saved in:
3
The customer revolution : how to thrive when customers are in control
Seybold, Patricia B.
;
Marshak, Ronni T.
;
Lewis, Jeffrey M.
-
2001
-
1. ed.
Persistent link: https://www.econbiz.de/10004610983
Saved in:
4
Complaint management : the heart of CRM
Stauss, Bernd
;
Seidel, Wolfgang
-
2004
-
1. ed.
Persistent link: https://www.econbiz.de/10004825579
Saved in:
5
Complaint management : interaction between customer and service employee
Wagner, Sara
-
2010
-
[Mikrofiche-Ausg.]
Persistent link: https://www.econbiz.de/10009022892
Saved in:
6
Interactions within online review sites : motives, effects and management
Munzel, Andreas
-
2013
Persistent link: https://www.econbiz.de/10010201403
Saved in:
7
Negative Emotionen: Neue Konzeptionen, empirische Studien und Implikationen für das Marketing
Papen, Marie-Christin
-
2017
Persistent link: https://www.econbiz.de/10012006323
Saved in:
8
Managing expectations : explaining and influencing post-purchase evaluations and return intentions in online retailing
Hellemann, Niklas Jan
-
2017
Persistent link: https://www.econbiz.de/10011705406
Saved in:
9
Understanding antecedents and moderators of post-complaint customer purchase behavior in online retailing
Aswege, Frederike von
-
2020
Persistent link: https://www.econbiz.de/10012403851
Saved in:
10
The influence of individual mindsets towards product returns on consumer behavior in e-commerce
Zhu, Jingnan
-
2018
Persistent link: https://www.econbiz.de/10011957566
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