Das, Anupam; Paul, Himangshu; Swierczek, Fredric W. - In: Benchmarking: An International Journal 15 (2008) 1, pp. 52-72
Purpose – To provide reliable and valid constructs of total quality management (TQM) and a measurement instrument in the context of manufacturing industries in newly industrialized countries for evaluating the TQM implementation process and to target improvement areas....