Purpose – The purpose of this paper is to chart a novel approach to customer‐service training at Origin Housing, using forum‐theater techniques in which the trainees can decide where the action goes next. Design/methodology/approach – Explains the background to the program, the form it...

Purpose – This paper aims to describe an award‐winning recruitment campaign at Bromford, a UK‐based social business providing housing and support services, which incorporated social media, video and digital communications to search for people who not only had the right skills but who could...

Purpose – The purpose of this paper is to observe how members of the Hanover Housing Association’s learning and development team who could not afford the cost of bespoke e-learning trained themselves in instructional design instead. Design/methodology/approach – Explains the reasons for...

Purpose The purpose of this paper is to conceptualise how place management practices in UK housing associations (HAs) involve processes of ecological place management. Design/methodology/approach Ethnographic fieldwork focusing on how communal spaces are organised on a housing estate in a UK...

Prime Focus Regeneration Group, a social‐investment agency providing services throughout the English Midlands, has been transformed from a change‐weary organization that feared the worst from reforms, to one that looks forward to the challenge of continuing change.

The biggest computerization project in the life of England’s largest provider of housing, care and support services was achieved on time and to budget partly through the use of “space shuttle”‐style mobile‐learning vehicles that criss‐crossed the country from Cornwall to northern...

Purpose – This paper aims to describe award‐winning training initiatives at three housing associations – Guinness Northern Counties, Shepherds Bush Housing Group (SBHG) and Circle Anglia. Design/methodology/approach – The paper explains the reasons for the training initiatives, the forms...