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Affective responses to service...
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Cole, Catherine A.
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Bonifield, Carolyn
4
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ERIM report series research in management
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Affective responses to service failure: anger, regret, and retaliatory versus conciliatory responses
Bonifield, Carolyn
;
Cole, Catherine A.
- In:
Marketing letters : a journal of research in marketing
18
(
2007
)
1/2
,
pp. 85-99
Persistent link: https://www.econbiz.de/10003471289
Saved in:
2
Advertising to vulnerable segments
Bonifield, Carolyn
;
Cole, Catherine
- In:
The Sage handbook of advertising
,
(pp. 430-444)
.
2007
Persistent link: https://www.econbiz.de/10003570590
Saved in:
3
Product returns on the Internet : a case of mixed signals?
Bonifield, Carolyn
;
Cole, Catherine A.
;
Schultz, Randall L.
- In:
Journal of business research : JBR
63
(
2010
)
9/10
,
pp. 1058-1065
Persistent link: https://www.econbiz.de/10008652785
Saved in:
4
Better him than me : social comparison theory and service recovery
Bonifield, Carolyn
;
Cole, Catherine A.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
4
,
pp. 565-577
Persistent link: https://www.econbiz.de/10003800604
Saved in:
5
Aging and consumer behavior
Yoon, Carolyn
;
Cole, Catherine A.
- In:
Handbook of consumer psychology
,
(pp. 247-270)
.
2008
Persistent link: https://www.econbiz.de/10003716193
Saved in:
6
Decision making and brand choice by older consumers
Cole, Catherine A.
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003744293
Saved in:
7
Decision making and brand choice by older consumers
Cole, Catherine
;
Laurent, Gilles
;
Drolet, Aimee
;
Ebert, Jane
- In:
Marketing letters : a journal of research in marketing
19
(
2008
)
3/4
,
pp. 355-365
Persistent link: https://www.econbiz.de/10003774360
Saved in:
8
Consumer decision making and aging : current knowledge and future directions
Yoon, Carolyn
;
Cole, Catherine A.
;
Lee, Michelle P.
- In:
Journal of consumer psychology : JCP : the official …
19
(
2009
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10003825280
Saved in:
9
Limitations to the deficit attenuation hypothesis : aging and decision making
Healey, M. Karl
;
Hasher, Lynn
- In:
Journal of consumer psychology : JCP : the official …
19
(
2009
)
1
,
pp. 17-22
Persistent link: https://www.econbiz.de/10003825281
Saved in:
10
Consumer decision making and aging : a commentary from a public policy/marketing perspective
Goldberg, Marvin E.
- In:
Journal of consumer psychology : JCP : the official …
19
(
2009
)
1
,
pp. 28-34
Persistent link: https://www.econbiz.de/10003825284
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