//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~language:"eng"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Möglichkeiten und Grenzen der...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
14,541
Kundenzufriedenheit
13,015
Qualitätsmanagement
12,152
Quality management
11,597
Krankenhaus
10,070
Hospital
9,917
Service quality
9,016
Dienstleistungsqualität
8,860
Consumer behaviour
6,002
Konsumentenverhalten
5,846
Relationship marketing
5,474
Beziehungsmarketing
5,429
Health care
3,068
Gesundheitsversorgung
3,050
USA
2,411
United States
2,349
Gesundheitswesen
2,180
Theorie
2,177
Theory
2,151
Health care system
2,143
Product quality
1,879
Produktqualität
1,869
Patients
1,324
Patienten
1,321
Job satisfaction
1,236
Arbeitszufriedenheit
1,231
Unternehmenserfolg
1,227
Firm performance
1,211
Supply chain
1,183
Lieferkette
1,182
India
1,178
Prozessmanagement
1,153
Indien
1,150
Satisfaction
1,139
Business process management
1,126
Online retailing
1,068
Online-Handel
1,068
Performance measurement
1,054
Performance-Messung
1,044
Customer service
1,036
more ...
less ...
Online availability
All
Undetermined
13,606
Free
9,949
Type of publication
All
Article
27,453
Book / Working Paper
11,299
Journal
73
Other
4
Type of publication (narrower categories)
All
Article in journal
23,644
Aufsatz in Zeitschrift
23,644
Graue Literatur
1,990
Non-commercial literature
1,990
Working Paper
1,904
Aufsatz im Buch
1,714
Book section
1,714
Arbeitspapier
1,637
research-article
1,153
Case study
474
Fallstudie
474
Hochschulschrift
343
Article
324
Collection of articles of several authors
309
Sammelwerk
309
Conference paper
300
Konferenzbeitrag
300
Thesis
247
Aufsatzsammlung
149
Konferenzschrift
141
Lehrbuch
88
Textbook
80
Conference proceedings
78
case-report
75
conceptual-paper
75
Amtsdruckschrift
73
Government document
73
Collection of articles written by one author
65
Sammlung
65
Ratgeber
64
Guidebook
56
review-article
56
review
42
viewpoint
33
Conference Paper
32
Glossar enthalten
30
Glossary included
30
Bibliographie
29
Reprint
27
Handbook
25
more ...
less ...
Language
All
English
German
8,335
Undetermined
2,980
Spanish
254
French
198
Italian
60
Portuguese
33
Polish
31
Romanian
23
Czech
22
Dutch
21
Swedish
19
Russian
18
Danish
16
Serbian
9
Bulgarian
7
Norwegian
7
Slovak
7
Finnish
6
Turkish
4
Hungarian
3
Ukrainian
3
Croatian
2
Indonesian
2
Lithuanian
2
Slovenian
2
Chinese
2
Afrikaans
1
Bosnian
1
Hebrew
1
Japanese
1
Latvian
1
Macedonian
1
Sinhalese
1
Albanian
1
Tamil
1
Vietnamese
1
more ...
less ...
Author
All
Antony, Jiju
138
Fernandez, Pablo
110
Siciliani, Luigi
101
Han, Heesup
79
Gaynor, Martin
77
Budzinski, Oliver
62
Devadasan, S. R.
60
Talib, Faisal
54
Shahin, Arash
49
Kessler, Daniel P.
48
Propper, Carol
48
Rahman, Zillur
48
Mattila, Anna S.
47
Straume, Odd Rune
46
Svensson, Göran
45
Dranove, David
43
Dale, Barrie G.
42
Vogt, William B.
41
Prybutok, Victor R.
39
Mittal, Vikas
38
Cudney, Elizabeth A.
37
Town, Robert J.
37
Aksoy, Lerzan
36
Gowrisankaran, Gautam
36
Gruber, Jonathan
36
Schreyögg, Jonas
35
Demeulemeester, Erik
34
Gustafsson, Anders
34
Wong, IpKin Anthony
33
Garza-Reyes, Jose Arturo
32
Sampaio, Paulo
32
Wiele, Ton van der
32
Milcent, Carine
31
Oxelheim, Lars
31
Luo, Xueming
30
Usman, Osly
30
Dahlgaard, Jens Jörn
29
Gravelle, Hugh
29
Huckman, Robert S.
29
Söderlund, Magnus
29
more ...
less ...
Institution
All
National Bureau of Economic Research
242
OECD
51
IGI Global
37
IESE Business School, Universidad de Navarra
31
Technology Management, Economics and Policy Program (TEMEP), Seoul National University
29
Hochschulrektorenkonferenz
18
NET Institute
13
Taylor and Francis.
11
World Bank
11
CESifo
9
Institutet för Näringslivsforskning (IFN)
9
OECD / Environment Directorate
9
Springer Fachmedien Wiesbaden
9
Erasmus Research Institute of Management
8
Institut for Miljø og Erhvervsøkonomi, Syddansk Universitet
8
American Society for Quality
7
Association of University Programs in Health Administration
7
Deutsches Institut für Normung
6
Ekonomiska forskningsinstitutet <Stockholm>
6
European Association of Agricultural Economists
6
Organisation for Economic Co-operation and Development
6
USA / General Accounting Office
6
ESRC Centre for Business Research
5
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
5
International Monetary Fund
5
RWTH Aachen
5
Advanced Institute of Management Research <London>
4
European Centre for the Development of Vocational Training
4
European Foundation for the Improvement of Living and Working Conditions
4
Institut für Strategie und Unternehmensökonomik (ISU), Wirtschaftswissenschaftliche Fakutät
4
Institute for the Study of Labor (IZA)
4
International Policy Center for Inclusive Growth (IPC-IG), Programa das Nações Unidas para o Desenvolvimento
4
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
4
Shaker Verlag
4
Technische Universität Dresden
4
UNIDO
4
Universität Duisburg-Essen / Institut für Informatik und Wirtschaftsinformatik
4
Verlag Dr. Kovač
4
Weltbank
4
Weltgesundheitsorganisation
4
more ...
less ...
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
651
International journal of hospitality management
583
International journal of productivity and quality management : IJPQM
528
The TQM journal : the international review of organizational improvement
483
International journal of quality & reliability management
448
Journal of retailing and consumer services
437
International journal of production research
414
Journal of business research : JBR
354
Total quality management & business excellence
300
Health care management review : HCM review
275
International journal of production economics
253
NBER working paper series
241
European journal of operational research : EJOR
222
International journal of contemporary hospitality management
222
Tourism management : research, policies, practice
220
The service industries journal
219
Quality management journal : QMJ
214
Health care management science
203
Working paper / National Bureau of Economic Research, Inc.
199
NBER Working Paper
196
The journal of services marketing
196
Journal of health organization and management
192
International journal of six sigma and competitive advantage : IJSSCA
188
Journal of Services Marketing
184
Journal of hospitality marketing & management
183
Journal of health economics
174
Journal of travel and tourism marketing
174
International journal of services and operations management
155
Cogent business & management
152
International journal of quality and service sciences
147
Health economics
129
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
126
Management science : journal of the Institute for Operations Research and the Management Sciences
117
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
109
Service business
109
European Journal of Marketing
108
Services marketing quarterly
108
International Journal of Bank Marketing
106
The European journal of health economics : HEPAC ; health economics in prevention and care
97
Tourism management perspectives : TMP
97
more ...
less ...
Source
All
ECONIS (ZBW)
35,619
Other ZBW resources
1,494
EconStor
638
USB Cologne (EcoSocSci)
562
RePEc
373
BASE
49
USB Cologne (business full texts)
48
OLC EcoSci
43
ArchiDok
3
more ...
less ...
Showing
1
-
10
of
38,829
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
2
Development and validation of a customer satisfaction measuring instrument with laboratory services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC)
Alain, Chabo Byaene
;
Rostin, Mabela Makengo Matendo
; …
- In:
Inventi impact: retailing & consumer services
(
2021
)
4
,
pp. 206-223
Persistent link: https://www.econbiz.de/10012820669
Saved in:
3
The role of total quality management in enhancing the quality of private healthcare services
Daqar, Mohannad Abu
;
Constantinovits, Milan
- In:
Problems and perspectives in management : PPM ; …
18
(
2020
)
2
,
pp. 64-78
Persistent link: https://www.econbiz.de/10012302209
Saved in:
4
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
5
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
6
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
7
Keys for successful implementation of total quality management in hospitals
Carman, James M.
;
Shortell, Stephen M.
;
Foster, Richard W.
- In:
Health care management review : HCM review
35
(
2010
)
4
,
pp. 283-293
Persistent link: https://www.econbiz.de/10008668637
Saved in:
8
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
9
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
10
Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru
;
Cheng, Bor-wen
- In:
The TQM journal : the international review of …
24
(
2012
)
5
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->