ch. 1. Hoshin Kanri : an overview -- ch. 2. Creating the vision -- ch. 3. Strategy and tactics -- ch. 4. Driver policies, becoming fit, fast, lean and hungry? -- ch. 5. Driver measures to KPIs -- ch. 6. Benchmarking -- ch. 7. Prioritising KPIs and cost of poor quality -- ch. 8. Risk management...

The results of the quality revolution have been mixed. Global competition has elevated the most successful companies, in terms of providing goods and services, but even then initiatives such as total quality, business process re-engineering and Six Sigma have been heralded as the solution, only...

Hoshin Kanri has been used successfully by Toyota and other top-tier companies in Japan and the United States to achieve strategic business and lean goals. The underlying power of a successful hoshin kanri process relays on how Toyota creates an environment of continuous improvement. Toyota is a...