The paper investigates the specific challenges created by new online services and delivery methods with regard to the protection of consumers interests. By means of a survey of a representative sample of online consumers in five EU countries, the authors found a high degree of interest in young...

The paper uses the SIBIS database (which stems from population surveys undertaken in 2002/2003 in all current EU25 Member States1 plus the remaining candidate countries Bulgaria and Romania, as well as Switzerland and the USA) to explore the determinants of eWork uptake at the level of the...

This paper presents findings about the use of ICT and e-business in the steel industry as well as related impacts and policy implications. The study was carried out in the framework of the Sectoral e-Business Watch, a service to the European Commission’s DG Enterprise and Industry. In the...

Introducing and extending electronic Customer Relationship Management (e-CRM) practices in selected European enterprises had a considerable impact on work content and skill requirements but not on employment levels. While most companies stated that they created new jobs in the course of...

ICTs radically open up new ways in which to address the basic challenges of regional development in the knowledge-based society. The transformative potential of ICTs resides, in particular, in the way they enable networking, learning and innovation, and empowerment. A horizontal theme that runs...

The experience of recent years has shown that take-up of ICT, for example within strategies toimplement online public services, is a necessary but not sufficient condition for making progresstowards regional development goals. What is of interest is not ICT use per se, but applications...

Much of the debate around telework, eWork and other ICT-based ways of remote workhas been driven by notions of technology-driven progress. Often, this has led to theassumption that locationally flexible forms of working had an “inbuilt” tendency to benefitworkers by giving them more...

ICTs open up radically new ways in which to address the basic challenges of regional development in the Knowledge-Based Society. The transformative potential of ICTs resides, in particular, in the way they enable networking, learning and innovation, and empowerment. A horizontal theme that runs...

In order to explore to what extent existing online taxation services arelikely to meet interest on the part of end users, this chapter uses data from arepresentative population survey caried out in 2005 in nine EU Member States.By applying a so-called Access-Competence-Motivation model, the...