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Service America! : doing business in the new economy
Albrecht, Karl
;
Zemke, Ron
-
1985
Persistent link: https://www.econbiz.de/10000692928
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2
Generations at work : managing the clash of boomers, Gen Xers, and Gen Yers in the workplace
Zemke, Ron
;
Raines, Claire
;
Filipczak, Bob
-
2013
-
2nd ed
Persistent link: https://www.econbiz.de/10009722052
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3
Service America in the new economy
Albrecht, Karl
;
Zemke, Ron
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2002
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Rev. ed.
Persistent link: https://www.econbiz.de/10001574380
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Best practices in customer service
Zemke, Ron
(
contributor
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1999
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1. ed., 1. print.
Persistent link: https://www.econbiz.de/10004023000
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Delivering knock your socks off service
Anderson, Kristin
;
Zemke, Ron
-
1998
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Rev. ed., 1. print., new and updated
Persistent link: https://www.econbiz.de/10004356269
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6
Knock your socks off service recovery
Zemke, Ron
;
Bell, Chip R.
Persistent link: https://www.econbiz.de/10004595509
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7
E service : 24 ways to keep your customers - when the competition is just a click away
Zemke, Ron
;
Connellan, Thomas K.
-
2001
-
1. print.
Persistent link: https://www.econbiz.de/10004604715
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8
Taking care of business : 101 ways to keep your customers coming back (without whining, groveling or giving away the store)
Schaaf, Dick
;
Zemke, Ron
-
1991
Persistent link: https://www.econbiz.de/10004379833
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9
Service America in the new economy
Albrecht, Karl
;
Zemke, Ron
-
2002
-
Rev. ed.
Persistent link: https://www.econbiz.de/10004680154
Saved in:
10
Service magic : the art of amazing your customers
Zemke, Ron
;
Bell, Chip R.
-
2003
Persistent link: https://www.econbiz.de/10004726480
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