Examines the phenomenon of worker displacement resulting from redundancies within defence‐related industries. Focuses on responses to an extensive survey of people made redundant over a three‐year period in four defence‐dependent companies in Scotland. Examines individuals’ experiences...

A modern democracy is being created in Scotland following the re‐establishment of the Scottish Parliament in 1999 with new executive and scrutiny structures. This paper reports on early developments and the emergence of the Scottish Executive's organisational change programme – “Changing...

A survey of Scottish local government IT managers confirms the existence of systems allowing modern decision support systems (DSS) to be successfully exploited. Extensive in‐house software exists across departmental functions indicating significant internal expertise. IT use is inversely...

Local government in the UK is not immune from the pressures driving successful organizations towards top quality services that delight their customers. Outlines some of the special features of local government service provision and the way in which these might affect the assessment of service...

This paper reports on the application of Data Envelopment Analysis (DEA) to the classical scoring system of quality management assessments used in the European Foundation for Quality Management’s Business Excellence Model (EFQM‐BEM). Following a brief description of the way in which the DEA...