Internal control mechanisms are fundamental to organizational governance; particularly, to the agency relationship associated with decentralization of decision rights. Management accounting and organizational literatures provide conflicting predictions on the association between decentralization...

Growth strategies of startups are examined based onthe role of rounds of venture capital financing. Three aspects of venturecapital financing are investigated: (1) whether financial resources constrainthe growth of startups and whether rounds of funding unbind this constraint;(2) what the role...

This paper reports the results of a longitudinal study of a beverage distributor who initiated a customer satisfaction program with its entire customer base of different types of retailers. We use a broad-based measure of customer satisfaction tailored to the company's operations, and we compute...