Given our rapidly changing world, companies are virtually forced to engage in continuous performance monitoring. Though Key Performance Indicators (KPIs) may at times seem to be the real driving force behind social systems, economies and organizations, they can also have far-reaching normative...

Companies are what they measure and the selection of good performance indicators is not an easy process. This monograph suggests how to identify indicators that achieve a balance in these effects and enhance long-term profitability. It focuses on the designing of a Performance Measurement System...

Purpose – One of the stated goals behind the formation of the International Organization for Standardization was to develop standards to facilitate international trade in goods and services. This goal has caused different country‐group trends in the diffusion of ISO certification. The...

Purpose – The goal of this paper is to suggest a new incentive model that is capable of creating the conditions for the autonomous growth of diffusion and credibility of the ISO 9000 national quality certification system. Design/methodology/approach – The first part of this work contains...