Franceschini, Fiorenzo; Galetto, Maurizio; Maisano, Domenico - In: International Journal of Quality & Reliability Management 28 (2011) 4, pp. 364-382
Purpose – The goal of this paper is to suggest a new incentive model that is capable of creating the conditions for the autonomous growth of diffusion and credibility of the ISO 9000 national quality certification system. Design/methodology/approach – The first part of this work contains...