With the intention of successfully meeting the challenges of an increasingly complex competitive environment, organizations in many industries are rethinking their performance measurement systems. More effective performance measurement features identified include linking operations to strategic...

For hospitality organizations to compete successfully in the emerging information age, with its emphasis on innovation, quality and speed, it is suggested that they must adopt more flexible, responsive and empowered management structures. However, if such developments are to prove effective, it...

Purpose – The purpose of this paper is to develop a deeper understanding of the role of the balanced scorecard in strategy implementation. Design/methodology/approach – This paper provides a review of strategy implementation literature to identify the main inhibitors of successful strategy...