Process modelling has proved to be a powerful instrument to describeand manage the increasingly complex processes within and across enterprises. Yet,it requires a significant amount of manual work to create, adapt and maintainprocess models. This workload could be reduced if the process models...

For years, “improving business processes” has been and is the primary business priority of IT. In business process management (BPM), common criteria to evaluate the improvement of a process are time, costs, customer satisfaction and output quality. In contrast, the management of companies...

Technological progress and globalization foster relocation and automation of business processes.Especially financial services providers oftentimes have the choice either to automate informationprocessingtasks or to relocate them to foreign sites to profit from differences in wage levels....