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A research framework using SER...
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International journal of managerial and financial accounting
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International journal of value chain management : IJVCM
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A research framework using SERVQUAL instrument to analyse the quality of services provided by private institutions of higher learning in Malaysia
Ramaiyah, Arivalan
;
Jayaprakash, Jeya Chandra Malar
; …
- In:
International journal of value chain management : IJVCM
3
(
2009
)
4
,
pp. 335-345
Persistent link: https://www.econbiz.de/10003962725
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Measurement of performance at institutions of higher learning : the balanced score card approach
Anbalagan Krishnan
;
Chan, Kwok Mow
;
Malar Jayaprakash, …
- In:
International journal of managerial and financial accounting
1
(
2008/09
)
2
,
pp. 199-212
Persistent link: https://www.econbiz.de/10003806086
Saved in:
3
Measurement of performance at institutions of higher learning : the balanced score card approach
Krishnan, Anbalagan
;
Chan, Kwok Mow
;
Malar Jayaprakash, …
- In:
International journal of managerial and financial accounting
1
(
2008/09
)
2
,
pp. 199-212
Persistent link: https://www.econbiz.de/10009893131
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